Shipping Information
Shipping
We ship worldwide! And sometimes even for free!!
Shipping is free within Germany for all orders of €100 and more.
Shipping is free within the EU for all orders of €200 and more.
Shipping Time Estimates
We always try to ship the business day after receiving your order. Please allow
2-4 business days for shipping to Germany
4-8 business days for shipping to Europe
8-12 business days for shipping to the US and Canada
8-14 business days for shipping to Southern America
10-14 business days for shipping to Asia and Australia
Shipping Charges*
Germany €4.95*
EU €9.95*
Rest of Europe €25.95*
USA & Canada €35.95*
Rest of the world €45.95*
*these charges are estimated for a package up to 5kg. Shipping charges will increase with €3 for Germany, with €10 for shipments to countries within the EU and with €20 for shipments to the rest of Europe, USA, Canada and the rest of the world, for parcels more than 5kg in weight. If you have questions regarding additional shipping charges please don't hesitate to contact us at info@zugvogeldesigns.com.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Zugvogel Designs is not responsible for any delays due to customs.
Returns & exchanges
If, for any reason, you are not 100% happy with your order, we gladly accept returns and exchanges. Please contact us before sending your items back. All of our products have a 14-day return policy. Ship items back within 14 days of delivery.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will not be refunded for their purchase. In order to return an item, please contact us by email within seven days of your purchase. We are unable to refund any shipping fees incurred for returned items. Once we received the product back we will refund the amount of the product within 3 business days.
The product must be packed in the original packaging, or the original shipping container or similar damage-resistant packaging should be used to prevent damage to the original product packaging. All parts of the product must be included. The package can be send back to us from any post office location using the following address:
Zugvogel Designs c/o Mau
Hauptstr. 111 in 10827 Berlin, Germany
When returning from outside the EU please clearly mark the package as a return to avoid customs delays and charges.
