Refund policy

Returns & exchanges​ 


If, for any reason, you are not 100% happy with your order, we gladly accept returns and exchanges. Please contact us before sending your items back. All of our products have a 14-day return policy. Ship items back within 14 days of delivery. 
 
Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will not be refunded for their purchase. In order to return an item, please contact us by email within seven days of your purchase.  We are unable to refund any shipping fees incurred for returned items. Once we received the product back we will refund the amount of the product within 3 business days. The product must be packed in the original packaging, or the original shipping container or similar damage-resistant packaging should be used to prevent damage to the original product packaging. All parts of the product must be included. 

The package can be send back to us from any post office location using the following address: 


Zugvogel Designs

c/o Mau Hauptstr. 111 in 10827 Berlin, Germany​ 
  
When returning from outside the EU please clearly mark the package as a return to avoid customs delays and charges.